45 Day Money Back Guarantee
- Item Condition: To qualify for a refund, the item must remain in its original packaging. The box should be unopened, undamaged, and in its original condition. If the box is damaged or the item is not in its original packaging, the return might not be accepted.
- Installation: The item should not be installed or used. If the product requires assembly or installation, it must remain unassembled and unused to be eligible for a refund. Any signs of installation or use may void the guarantee.
- Return Window: The 45-day period begins from the date of purchase. Requests for a refund under this policy after this period may not be honoured.
- Refund Calculation: We aim to provide a full refund of the item's purchase price. However, any shipping costs incurred by us during the transaction, such as initial shipping to the customer, will be deducted from the refund amount. This deduction will be calculated based on the actual shipping costs incurred by DLF. Additional restock fee of 20% will apply to the goods being returned to cover costs incurred by DL&F.
- Return Process: To initiate a return and claim your refund, please contact our customer service team within the 45-day period. They will guide you through the return process, providing necessary instructions and arranging the return shipment.
- Refund Processing Time: Once the returned item is received and inspected, the refund process will begin. Please allow a reasonable time for the processing of refunds, which may vary based on the payment method and banking processes.
- Communication: Clear communication and adherence to the return instructions are crucial for a successful refund process. Any deviation from the outlined terms may affect the eligibility for a refund.
- Customer Responsibility: It's the customer's responsibility to ensure the safe return of the item. We recommend using a trackable shipping service and proper packaging to prevent any damage during return shipping.
Our aim is to ensure a seamless and fair return process while upholding the integrity of our guarantee policy. Should you have any further queries or require assistance, please don't hesitate to reach out to our dedicated customer support team.
Last Updated: 04/01/2024