Shipping policy

Shipping and Freight

Shipping Flat Rates

Queensland, New South Wales & Victoria: Free Shipping

  • Queensland

  • New South Wales

  • Victoria

Tasmania: $19.95 Insurance with Free Shipping

  • Tasmania

Western States: Calculated Shipping

  • Western Australia

  • South Australia

  • Northern Territory

Large Item Shipping

All States: $50 Large Items Flat Rate

Items with a carton or box size larger than 1.2m in length will be subject to the large items shipping flat rate. These items are usually long pendant lights, bar lights and LED strip channeling. Note: Most ceiling fans, when constructed, are over 1.2m in length; however, they are in a deconstructed state during shipping and therefore avoid this charge.

Shipping Terms

Free freight for orders only applies to orders placed on the website. If you contact our shop by visiting or calling and then place your order over the phone, free freight does not apply. This is due to the fact that you have engaged our staff, and their time, effort and advice have been used to arrange the sale. An online order with free shipping is a pick-and-pack process carried out in the warehouse with no contact.

Certain products on our website are flagged as not available for shipping and are click and collect only. This is due to the item being so large or heavy that the freight cost is too high, or because we have determined that the item has a high risk of breakage during shipping.

Table lamps are not available for shipping from our website due to our years of experience with transport companies mishandling boxes. Shades and table lamp bases are easily damaged or destroyed.

DL&F will endeavour to ship the goods within the time frame indicated at the time of purchase. Once the goods have been collected by the courier or freight company, we cannot be held responsible for freight delays. Any delays occurring with the freight company are outside our control and do not entitle the customer to cancellation of the order.

DL&F will be unaware that freight has been held up once it has left our store. If the goods have not arrived within a reasonable amount of time, please call the store with your order confirmation so we can investigate the delay and track your shipment.

Orders are shipped on business days only; no orders will leave the store on Saturdays, Sundays or public holidays.

It is the customer’s responsibility to provide the correct address for delivery. PO Boxes cannot be used. Any special instructions required for delivery must be listed on the order confirmation under special instructions. If delivery cannot be made due to a lack of recipients, the courier will organise a re-delivery at an additional cost.

Most freight companies now require us to agree to goods being left unattended at the front door if nobody is home. If this is not suitable, please call the store, as shipping of the goods may be problematic. If the goods cannot be left unattended and nobody is home at the time of delivery, DL&F may be charged additional fees for a second delivery.

Refunding and Shipping Costs

DL&F will deduct the costs of shipping and freight insurance from your refund for the goods. The specific amount to be deducted will be calculated and provided once the refund is approved and the goods are returned to us in satisfactory condition, in accordance with our refund policy.