Refund policy

Please note:  Electrical items that have been installed cannot be returned to us for exchange or refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange: 

DL&F will exchange any goods purchased within 45 days of purchase.  Goods must be in original condition & in original packaging. If the goods are not in original packaging, damaged or vary from the condition they were supplied (i.e. pendants have been shortened or their length modified, or wiring has been cut in length) then DL&F reserves the right to refuse exchanging the goods or can charge a fee to bring the product back to original condition, a decision will be made by the store manager.

Change of mind:

If you have changed your mind after you have purchased the items, DL&F will exchange the goods to another item (provided goods are in original condition as stated in the above exchange notes) or provide an in-store credit note.  This credit note does not have an expiry and can be used at any time towards any future purchase.  If a Refund is to be given a 20% re-stocking fee will apply to the goods being returned to cover costs incurred by DL&F.

If goods were purchased over the internet and delivery was charged.  The delivery charge is not refundable, and the goods need to be returned to DL&F at the customer’s cost. The goods will then be inspected to make sure they are in original condition for the exchange or in-store credit to apply.

Returning goods:

You can return the goods back to the store or goods can be freighted back to us. However, the freight to return the goods for the above reasons will not be paid for by DL&F. This will be at the customer’s cost. Freight costs incurred by DL&F to ship your goods will be deducted from your refunded amount, including orders which received 'free shipping'.

14-Day Price Match Guarantee:

We are committed to offering the best value to our customers. If you find a lower price for the same product at a qualifying retailer within 14 days of your purchase, we’ll match the difference by issuing a partial refund on the order! Please review the following terms to ensure eligibility for a price match adjustment:

1. Eligibility:

   • The 14-day price match guarantee is available to customers who purchased an item directly from us.
   • Requests must be submitted within 14 calendar days from the date of purchase.

2. Qualifying Retailers:

   • The lower-priced item must be available from an authorised retailer. Third-party marketplaces, auction sites, or private sellers do not qualify.
   • The item must be in stock and immediately available for purchase at the time the price match is requested.

3. Product Requirements:

   • The product must be identical, including brand, model number, specifications, colour, and condition (new, unopened items only).
   • Prices for refurbished, used, or open-box items are not eligible for price matching.

4. Price Matching Process:

   • To request a price match, please email our Online Customer Service Team your original purchase information, including your Order Number and contact details supplied in the order, along with proof of the lower price (e.g., advertisement or online listing).
   • Upon verification, we will issue a partial refund for the difference, which will be applied to your original payment method.

5. Limitations and Exclusions:

   • Price matches are not available on clearance or product bundled prices.
   • We reserve the right to limit price matching to one adjustment per item, per customer.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at online@discountlightingandfans.com.au.

Unfortunately, we cannot accept returns on sale items or gift cards.

45 Day Money Back Guarantee:
View our full 45 day money back guarantee here.

Faulty and or damaged goods:

Faulty Items: Different products have different warranty conditions, please see the warranty section below to make sure the correct procedure is being followed with regards to faulty items.  Most items require you to call the store however ceiling fans and bathroom heaters require you to call the manufacturer.

Damaged goods: Unfortunately, incidents happen that are beyond our control and in the event that an item supplied by us is damaged, the store must be notified within 7 days of receiving that item.  Contact the store and explain the problem.  If a glass etc is broken a replacement part will be shipped to you.  In the event that the item is broken or damaged in some other way we will assess the best course of action. (This may mean a replacement item will be shipped to you.  The faulty item will then be collected.)

Warranty Claims: 

LIGHTING PRODUCTS THAT ARE NOT SUPPLIED WITH A PLUG AND LEAD NEED TO BE INSTALLED BY A LICENSED ELECTRICIAN.  FAILURE TO COMPLY WITH THIS WILL VOID THE WARRANTY OF THAT ITEM.  PROOF OF INSTALLATION WILL BE REQUIRED TO APPLY THE WARRANTY.

With the exception of globes our products are covered under warranty.  The extent of that warranty varies with many of our products, so below is a list of the different products and the course of action to be taken.

Ceiling Fans: DO NOT REMOVE THE CEILING FAN FROM THE INSTALLED LOCATION AND RETURN TO THE STORE.  All our ceiling fan suppliers offer in-home warranties for a certain period of time.  We at Discount lighting and fans cannot replace faulty items as the fan manufacturer / importer will deal with the warranties in their own way.  Please refer to the warranty form supplied with the receipt for the ceiling fan, or there is a warranty form supplied in the box of each fan.  If you cannot find the warranty numbers call the shop or email at admin@discountlightingandfans.com.au and we will be happy to help.

Bathroom Heaters & Exhaust: The warranty on these items varies, however most are supplied with 2- 3 year warranties.  There is a warranty form supplied in the box with the item and the specific warranty and what it covers is listed there.  Please refer to this before calling the store. Majority of exhaust fans are supplied with a plug and lead and are recommended to be installed this way.

LED Downlights: LED downlights are a new product to the market and vary with their warranty, The top end downlights offer a 3 – 5-year warranty while some lower market items offer a 1-year warranty.  Please contact the store with your receipt details so we can identify the item at fault and see how we can address the problem.

Note: Most LED downlights are supplied with a plug and lead and are recommended to be installed this way, removal of the plug and lead will in some instances void the warranty.  Ensure the downlights are installed as per the instructions in the box. (Installation with the plug and lead makes changing the driver easy and this method does not require the use of an electrician.)

Note: No electrician will be sent out to property to remove a faulty downlight, the warranty stipulates that the downlight should be unplugged and returned to the store for testing.

Table lamps & Floor lamps: These items vary with their warranty, most of these items are covered under a 12-month warranty however some items are covered by a 3 year warranty.  As these items are portable, they will need to be returned to the store where they will be checked to make sure the warranty applies.  A replacement will then be supplied.  If the goods require freight, (i.e. interstate) call the store to discuss the issue and we will advise how best to carry out the warranty.

Globes: Unfortunately, we cannot warrant globes as we cannot control the power being supplied to your property.  While this is clean power the majority of the time, there are times a surge of power spike comes to your home, which can cause globes to fail.  If the globes are 12volt and protected by a transformer, or are the new LED type globes, give the store a call to discuss the issue.

All other forms of lighting that have not been listed above are covered under a 12-month warranty.  Call the store with proof of purchase and explain the issue or email online@discountlightandfans.com.au.

 Last Updated: 30/01/2024

Please note:  Electrical items that have been installed cannot be returned to us for exchange or refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange: 

DL&F will exchange any goods purchased within 45 days of purchase.  Goods must be in original condition & in original packaging. If the goods are not in original packaging, damaged or vary from the condition they were supplied (i.e. pendants have been shortened or their length modified, or wiring has been cut in length) then DL&F reserves the right to refuse exchanging the goods or can charge a fee to bring the product back to original condition, a decision will be made by the store manager.

Change of mind:

If you have changed your mind after you have purchased the items, DL&F will exchange the goods to another item (provided goods are in original condition as stated in the above exchange notes) or provide an in-store credit note.  This credit note does not have an expiry and can be used at any time towards any future purchase.  If a Refund is to be given a 20% re-stocking fee will apply to the goods being returned to cover costs incurred by DL&F.

If goods were purchased over the internet and delivery was charged.  The delivery charge is not refundable, and the goods need to be returned to DL&F at the customer’s cost. The goods will then be inspected to make sure they are in original condition for the exchange or in-store credit to apply.

Returning goods:

You can return the goods back to the store or goods can be freighted back to us. However, the freight to return the goods for the above reasons will not be paid for by DL&F. This will be at the customer’s cost. Freight costs incurred by DL&F to ship your goods will be deducted from your refunded amount, including orders which received 'free shipping'.

14-Day Price Match Guarantee:

We are committed to offering the best value to our customers. If you find a lower price for the same product at a qualifying retailer within 14 days of your purchase, we’ll match the difference by issuing a partial refund on the order! Please review the following terms to ensure eligibility for a price match adjustment:

1. Eligibility:

   • The 14-day price match guarantee is available to customers who purchased an item directly from us.
   • Requests must be submitted within 14 calendar days from the date of purchase.

2. Qualifying Retailers:

   • The lower-priced item must be available from an authorised retailer. Third-party marketplaces, auction sites, or private sellers do not qualify.
   • The item must be in stock and immediately available for purchase at the time the price match is requested.

3. Product Requirements:

   • The product must be identical, including brand, model number, specifications, colour, and condition (new, unopened items only).
   • Prices for refurbished, used, or open-box items are not eligible for price matching.

4. Price Matching Process:

   • To request a price match, please email our Online Customer Service Team your original purchase information, including your Order Number and contact details supplied in the order, along with proof of the lower price (e.g., advertisement or online listing).
   • Upon verification, we will issue a partial refund for the difference, which will be applied to your original payment method.

5. Limitations and Exclusions:

   • Price matches are not available on clearance or product bundled prices.
   • We reserve the right to limit price matching to one adjustment per item, per customer.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at online@discountlightingandfans.com.au.

Unfortunately, we cannot accept returns on sale items or gift cards.

45 Day Money Back Guarantee:
View our full 45 day money back guarantee here.

Faulty and or damaged goods:

Faulty Items: Different products have different warranty conditions, please see the warranty section below to make sure the correct procedure is being followed with regards to faulty items.  Most items require you to call the store however ceiling fans and bathroom heaters require you to call the manufacturer.

Damaged goods: Unfortunately, incidents happen that are beyond our control and in the event that an item supplied by us is damaged, the store must be notified within 7 days of receiving that item.  Contact the store and explain the problem.  If a glass etc is broken a replacement part will be shipped to you.  In the event that the item is broken or damaged in some other way we will assess the best course of action. (This may mean a replacement item will be shipped to you.  The faulty item will then be collected.)

Warranty Claims: 

LIGHTING PRODUCTS THAT ARE NOT SUPPLIED WITH A PLUG AND LEAD NEED TO BE INSTALLED BY A LICENSED ELECTRICIAN.  FAILURE TO COMPLY WITH THIS WILL VOID THE WARRANTY OF THAT ITEM.  PROOF OF INSTALLATION WILL BE REQUIRED TO APPLY THE WARRANTY.

With the exception of globes our products are covered under warranty.  The extent of that warranty varies with many of our products, so below is a list of the different products and the course of action to be taken.

Ceiling Fans: DO NOT REMOVE THE CEILING FAN FROM THE INSTALLED LOCATION AND RETURN TO THE STORE.  All our ceiling fan suppliers offer in-home warranties for a certain period of time.  We at Discount lighting and fans cannot replace faulty items as the fan manufacturer / importer will deal with the warranties in their own way.  Please refer to the warranty form supplied with the receipt for the ceiling fan, or there is a warranty form supplied in the box of each fan.  If you cannot find the warranty numbers call the shop or email at admin@discountlightingandfans.com.au and we will be happy to help.

Bathroom Heaters & Exhaust: The warranty on these items varies, however most are supplied with 2- 3 year warranties.  There is a warranty form supplied in the box with the item and the specific warranty and what it covers is listed there.  Please refer to this before calling the store. Majority of exhaust fans are supplied with a plug and lead and are recommended to be installed this way.

LED Downlights: LED downlights are a new product to the market and vary with their warranty, The top end downlights offer a 3 – 5-year warranty while some lower market items offer a 1-year warranty.  Please contact the store with your receipt details so we can identify the item at fault and see how we can address the problem.

Note: Most LED downlights are supplied with a plug and lead and are recommended to be installed this way, removal of the plug and lead will in some instances void the warranty.  Ensure the downlights are installed as per the instructions in the box. (Installation with the plug and lead makes changing the driver easy and this method does not require the use of an electrician.)

Note: No electrician will be sent out to property to remove a faulty downlight, the warranty stipulates that the downlight should be unplugged and returned to the store for testing.

Table lamps & Floor lamps: These items vary with their warranty, most of these items are covered under a 12-month warranty however some items are covered by a 3 year warranty.  As these items are portable, they will need to be returned to the store where they will be checked to make sure the warranty applies.  A replacement will then be supplied.  If the goods require freight, (i.e. interstate) call the store to discuss the issue and we will advise how best to carry out the warranty.

Globes: Unfortunately, we cannot warrant globes as we cannot control the power being supplied to your property.  While this is clean power the majority of the time, there are times a surge of power spike comes to your home, which can cause globes to fail.  If the globes are 12volt and protected by a transformer, or are the new LED type globes, give the store a call to discuss the issue.

All other forms of lighting that have not been listed above are covered under a 12-month warranty.  Call the store with proof of purchase and explain the issue or email online@discountlightandfans.com.au.

 Last Updated: 30/01/2024